HOW WE CAN SUPPORT YOU
CUSTOMER EXPERIENCE (CX)
We can help you assess your CX status, map current customer experiences, and design breakthrough experiences to gain a valuable advantage.
We can help you define initiatives that turn customer intelligence into impact for your business.
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Services provided include:
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Customer Journey Mapping
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Service Blueprints
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Aligning CX performance to operational metrics
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CX Design
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HCD Training
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Mentoring
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Coaching
PROBLEM SOLVING
We help you identify, understand and solve problems impacting you and your customers.
We develop and implement strategies that empower people to take ownership of problems in their day to day roles. We know gaining momentum in problem solving across the business can be just as impactful as large improvement initiatives.
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Services provided include:
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Process reviews & improvement roadmaps
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Problem solving framework development & deployment
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Coaching and mentoring
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Basic analytics training
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Communicating with influence training
CONTINUOUS IMPROVEMENT (CI)
We understand the importance of creating the value your customers want on time, with good quality, and with the minimum amount of waste and cost to
your business.
We help you establish high-performing processes that grow with your business and adapt to the changing needs of your customers.
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Services provided include:
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CI Strategy
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Establishment of appropriate performance metrics.
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Current and Future State Process Mapping
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Root cause analysis to identify the source of inefficiencies.
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Process redesign and optimisation.
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Lean Six Sigma training, coaching & mentoring
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WORKSHOPS & TRAINING
We design and deliver engaging, insightful workshops that deliver results and foster collaboration within your business.
We can improve your team’s business knowledge, professional skill sets and performance at work through targeted training designed to meet
your needs.
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Services provided include:
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Strategic planning workshops
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Process, problem and solution workshops
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CX workshops
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Team building workshops
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Kaizen events
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HCD Training
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Lean Six Sigma Training
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Presentation skills Training
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and much more...
CUSTOMISED FACILITATION
Do you have a need to gather stakeholders, customers, or anyone else you may think of, together to achieve something special?
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If so we can help you design a unique session to achieve your specific outcomes.
Don’t hesitate to reach out if you want something customised just for you!
“Identify your problems but give your power and energy to solutions.”
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~ Tony Robbins